Self-service kiosk will allow motorists to update their driver’s license
By B.A. Morelli, The Gazette
NORTH LIBERTY — Next spring, Iowans
will be able to pop into libraries, grocers and convenience stores to
update their driver’s license rather than waiting on lines at motor
vehicle offices.
The North Liberty Public Library is among 20 non-traditional locations around the state that will get self-service kiosks where people can renew their driver’s license, change their address, or make other adjustments.
“I think people will come in to renew their license, and maybe they didn’t realize we had a library here and see what we have to offer,” said Jennifer Jordebrek, assistant library director. “So, it’s a win-win for the library and the DOT.”
The North Liberty Public Library is among 20 non-traditional locations around the state that will get self-service kiosks where people can renew their driver’s license, change their address, or make other adjustments.
“I think people will come in to renew their license, and maybe they didn’t realize we had a library here and see what we have to offer,” said Jennifer Jordebrek, assistant library director. “So, it’s a win-win for the library and the DOT.”
The
Iowa Department of Transportation is expanding its driver’s license
kiosk program, which was tested at the Iowa State Fair with basic
renewal services. The Cedar Rapids driver's license station had one of
four kiosks in Iowa as part of a pilot program this year.
Marion, Iowa City, Waterloo, and Cedar Falls are also getting kiosks, although the exact locations are still being finalized.
The new kiosks will include touchscreens, a camera, and a pay station, said Mark Lowe, motor vehicle division director at the Iowa DOT. Users will get a temporary license on the spot, and then receive their permanent license by mail, he said.
The kiosks also will allow drivers to get a duplicate for a lost or stolen license, or remove an underage designation when a person turns 21, Lowe said.
The hope is to get 50-60 people per day using the kiosks, and the transaction usually takes about five minutes, Lowe said.
The experience so far has been smooth, Lowe said. Two difficulties that have arisen include when someone tries to use the kiosks when they are not eligible, and when facial recognition won’t work, often because key features, such as eyes or eyebrows, are obstructed in a person’s old license, he said.
Delivery dates are set beginning in April, Lowe said. The cost is about $1.38 million, he said.
The kiosks should help relieve pressure at driver’s license stations, and with kiosks in more centralized, heavily used locations it should add convenience.
For people in North Liberty, which doesn’t have a driver’s license station, they have to travel to southeast Iowa City or the west side of Cedar Rapids for license needs. The kiosks also will be available at times when driver’s license stations are typically closed, such as nights and weekends.
“Not only are they more convenient, but they also will offer expanded hours of service,” Lowe said.
Iowans can renew their Driver’s License of Identification Card at a kiosk if:
• They have a valid Iowa driver’s license or ID card (not a commercial driver’s license)
• They are at least 18, but younger than 70 yrs. old
• Their license or ID card has not been expired more than one year
• It is less than 180 days to the renewal date on their current license or ID card
• They are a U.S. Citizen
• They do not have any medical or vision conditions that would impact their ability to drive
Marion, Iowa City, Waterloo, and Cedar Falls are also getting kiosks, although the exact locations are still being finalized.
The new kiosks will include touchscreens, a camera, and a pay station, said Mark Lowe, motor vehicle division director at the Iowa DOT. Users will get a temporary license on the spot, and then receive their permanent license by mail, he said.
The kiosks also will allow drivers to get a duplicate for a lost or stolen license, or remove an underage designation when a person turns 21, Lowe said.
The hope is to get 50-60 people per day using the kiosks, and the transaction usually takes about five minutes, Lowe said.
The experience so far has been smooth, Lowe said. Two difficulties that have arisen include when someone tries to use the kiosks when they are not eligible, and when facial recognition won’t work, often because key features, such as eyes or eyebrows, are obstructed in a person’s old license, he said.
Delivery dates are set beginning in April, Lowe said. The cost is about $1.38 million, he said.
The kiosks should help relieve pressure at driver’s license stations, and with kiosks in more centralized, heavily used locations it should add convenience.
For people in North Liberty, which doesn’t have a driver’s license station, they have to travel to southeast Iowa City or the west side of Cedar Rapids for license needs. The kiosks also will be available at times when driver’s license stations are typically closed, such as nights and weekends.
“Not only are they more convenient, but they also will offer expanded hours of service,” Lowe said.
Iowans can renew their Driver’s License of Identification Card at a kiosk if:
• They have a valid Iowa driver’s license or ID card (not a commercial driver’s license)
• They are at least 18, but younger than 70 yrs. old
• Their license or ID card has not been expired more than one year
• It is less than 180 days to the renewal date on their current license or ID card
• They are a U.S. Citizen
• They do not have any medical or vision conditions that would impact their ability to drive
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Kraig Wilfod of Cedar Rapids operates a
self-service kiosk on Friday, March 7, 2014, at Cedar Rapids Driver's
License Station in Cedar Rapids, Iowa. The state is pushing self-service
kiosks and online driver's license renewal to speed up wait time at the
physical locations. (Justin Wan/The Gazette-KCRG TV9)
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