Improved Customer Service Reduced Personnel Costs Kiosk

Organizations can provide superior customer service by offering patrons access to kiosks that answer routine questions or handle routine transactions. These organizations save on personnel costs by reducing their need for sales clerks and customer service representatives. Meanwhile, those employees charged with sales and customer service functions are free to focus their attention on patrons' non-routine concerns.
  • Kiosks in Fidelity Investment offices provide customers with up-to-the-minute mutual fund prices and ratings.
  • CompUSA customers use kiosks to help configure their computer systems.
  • Hotel lobby kiosks provide check-in and check-out services and offer local restaurant and entertainment options.
  • Kiosks at auto parts stores replace paper catalogs, providing product number, product availability, and cost information.
  • Retailers—including Macy's, Target, Crate & Barrel, and JC Penney—use kiosks to post gift registries to let customers access a registry.
  • At the Super Bowl and the Special Olympics kiosks provide attendees information about the time and location of upcoming events.
  • Kiosks used as voting machines eliminate the need for ballot counters, cut printing costs, and reduce the time required to get final vote tallies. 


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